customer service
We aim to make your experience with Dutch Drops straightforward and transparent. Below you’ll find helpful information about orders, delivery, product handling, and more. Still need assistance? Our support team is here to help.
Quality Control
Quality control is an essential part of research chemical production. Consistency and compound integrity are critical when substances are used in laboratory environments.
Dutch Drops focuses on maintaining stable formulations and controlled production processes. Quality control procedures may include:
• batch consistency checks
• compound stability monitoring
• controlled storage conditions
• laboratory handling protocols
Maintaining high standards in formulation and storage helps ensure that research compounds remain suitable for analytical environments.
All Dutch Drops products are classified as research chemicals intended exclusively for laboratory use.
Dutch Drops liquid compounds have a shelf life of:
At least 6 months when stored at room temperature
Up to 12 months when stored in a cool, dark environment (below 10°C)
Proper storage plays an important role in maintaining long-term stability.
Proper storage is important to maintain the quality and consistency of liquid plant-based compounds. Environmental factors such as temperature, light exposure and air can influence overall stability.
To preserve the integrity of the formulation, we recommend the following:
• store in a cool, dark place
• minimize exposure to light and air
• keep the bottle tightly sealed
• avoid heat and direct sunlight
Dutch Drops formulations are developed with stability in mind, but consistent storage helps maintain clarity and overall quality over time.
Our packaging is designed to support product integrity:
UV-resistant glass bottles
Secure sealing
Integrated dropper system for controlled handling
This helps protect the formulation from light exposure and supports consistent, precise application.
We continuously review our production processes and supplier standards to maintain consistent quality. If you notice anything unusual regarding your product, we encourage you to contact our support team. All feedback is taken seriously and reviewed carefully. We believe in controlled standards, documented quality, and continuous refinement.
Returns
You have 14 days after receiving your order to request a return.
To start a return:
Chat
Email us at support@dutch-drops.com
Once your return request has been approved, you’ll have another 14 days to ship the products back to us.
Please always contact customer service first before sending anything back!
To qualify for a refund:
Products must be unused and unopened
Products must be returned in original condition
We do not accept returns of opened products.
Once we’ve received and inspected your return:
Your refund will be processed within 72 hours
You will receive a full refund for unused and unopened products
If you returned your entire order, we will also refund your original shipping costs.
Refunds are issued via the original payment method.
We do not provide (free) return labels. Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method, as we cannot take responsibility for lost return shipments.
Did you receive a damaged or incorrect product?
Please:
Take clear photos of the product and packaging.
Send them to support@dutchdrops.com our live chat or the contact form.
We’ll review the case and provide a solution as quickly as possible.
Remember, if you have any questions about your return, don’t hesitate to contact our support team!
Shipping & delivery
Orders placed on business days before 16:00 are typically processed the same day. Orders placed after this time or during weekends will be processed the next business day.
Netherlands: 1–2 business days
EU countries: 2–7 business days
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable).
All orders are shipped in neutral, protective packaging without product references on the outside.
If your order has not arrived within the expected timeframe, please contact us at support@dutch-drops.com and include your order number so we can assist you promptly.
Payment
We offer a selection of payment options for a smooth and secure checkout experience.
Available methods:
Bank transfer
Cryptocurrency
All payments are processed via secure and verified payment providers, including GoBank24 and CoinToPay.
Some payments, such as bank transfers and certain crypto transactions, may require manual verification.
Our team checks incoming payments multiple times per day to ensure everything is processed correctly.
If your payment is not confirmed immediately, it may still be in processing.
If your payment was not completed successfully but you still wish to proceed, please contact our support team first.
Do not send funds manually without confirmation, as we cannot guarantee automatic processing or refunds in such cases.
Always follow the provided payment instructions to ensure your order is handled correctly.
GET IN TOUCH
Questions about our products or services? Please take a look at our Frequently Asked Questions first.
If you can’t find the answer you’re looking for, feel free to contact us by filling in the form.
